Cancellation & Refund
This page explains the cancellation and refund terms for bookings confirmed through P2PRide. Once an offer is accepted and payment is completed, the following rules apply.
1. Cancellation by the Customer
| Time until the trip | Refund rate |
|---|---|
| More than 24 hours | Full refund |
| Between 6–24 hours | 50% refund |
| Less than 6 hours / after the carrier has set off | No refund |
To request a cancellation, you can cancel the relevant booking from the My Trips screen or reach out to our support team.
2. Cancellation by the Carrier
If a carrier cancels an offer they have accepted, the customer is automatically refunded the full amount paid and the ride request is reopened to other carriers. Repeated cancellations by a carrier may result in their account being reviewed.
3. Delays and No-Shows
If the carrier does not arrive at the meeting point after a reasonable waiting period (up to 60 minutes for airport transfers), the customer may cancel the trip and receive a full refund.
4. Refund Process
Approved refunds are credited to the card or payment method used within 5-10 business days. The refund time may vary depending on your card issuer's processing time.
5. Force Majeure
In situations beyond the parties' control, such as weather conditions or official restrictions, a full refund is issued with no cancellation fee.
6. Disputes and Support
If you wish to dispute a refund decision, you can reach us at booking@p2pride.com; your request will be reviewed within 3 business days.
