Help Center
How can we help you?
How exactly does the offer system work?
When you create your request, it's instantly sent to all available drivers in your region. Drivers bid with their own set price, and you choose the most suitable one (by price, rating, vehicle type) among the incoming offers. You're not obliged to accept any offer.
Can I know in advance how many offers I'll get?
No — the number of offers varies depending on the number of available drivers in your region. The request screen shows incoming offers live, listing them as multiple offers arrive.
Why isn't the price fixed?
Instead of a fixed price, competition among drivers usually results in more favorable prices. You also have the freedom to choose the one that best fits your budget among the offers.
When and how do I pay?
When you accept an offer, you pay the full amount with your credit/debit card on the secure payment page. Once payment is received, the driver gets a job confirmed notification; your card details are not stored with us.
Will I be charged if I cancel my booking?
If you haven't accepted an offer yet, cancellation is completely free. If you cancel after payment, the refund is calculated based on the time remaining until the trip: full refund if more than 24 hours, 50% if 6–24 hours, no refund if less than 6 hours. If the driver cancels, the full amount is refunded. Details are on the Cancellation & Refund page.
What happens if no offers come in?
If your request doesn't receive offers within a certain time, we'll notify you; you can edit and resend the request or ask for help from our WhatsApp support line.
What do I need to become a driver?
You need a valid driver's license, a vehicle suitable for commercial use, and approval of the required documents (insurance, registration). For details, you can check our "Become a Driver" page.
How are drivers verified?
Every driver goes through ID, license and vehicle document verification. Quality is also tracked with a mutual rating system after each ride.
