Privacy Policy

At P2PTRANSFER LTD. ("P2PRide", "we"), we care about the privacy of passengers creating ride requests and carriers providing services on our platform. This policy explains what data we collect, for what purpose, how we use it, and your rights.

1. Data We Collect

• Account information: full name, email, phone number, password (stored encrypted)
• Trip information: pickup/drop-off addresses, date-time, number of passengers, selected vehicle class
• Carrier information: vehicle details, driver's license, insurance and other verification documents
• Payment information: your card details are not held directly by us, but processed through our secure payment infrastructure (our payment provider)
• Usage data: app/website usage logs, device and browser information, location (only during an active trip, with your permission)

2. How We Use Your Data

We use your data to match your request with suitable carriers, process payments, provide support, improve service quality, and fulfill our legal obligations. Marketing communications are only sent with your explicit consent.

3. Who We Share Your Data With

Only the information necessary for the trip to take place (name, phone, address) is shared with the carrier who accepts a request. Your payment information is not shared with any third party other than our secure payment infrastructure provider. Your data is not sold or rented except where legally required.

4. Data Security

Your data is protected with industry-standard security measures (encryption, access control). Payment transactions are carried out over PCI-DSS compliant infrastructure; your card details are not stored on our servers.

5. Data Retention Period

We retain your data for as long as your account is active and for the period required by our legal retention obligations. Upon your account deletion request, your data is deleted within a reasonable time, except where legally required.

6. Your Rights

You have the right to access, correct, delete, and object to the processing of your data. To exercise these rights, you can reach us at booking@p2pride.com.

7. Cookies

Our website uses necessary cookies to maintain your session and measure site performance. You can manage cookies in your browser settings; however, disabling some cookies may affect certain functions of the site.

8. Children's Privacy

Our services are not intended for people under 18; we do not knowingly collect data from them.

9. Policy Changes

We may update this policy from time to time. Significant changes will be announced by publishing them on this page.

10. Contact

For your questions: booking@p2pride.com — P2PTRANSFER LTD., 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.